We're Here to Help

Whether you have a question about CiaoLorenzo, need billing help, or just want to say ciao — we're happy to hear from you.

Get in Touch

ciao@ciaolorenzo.com

We typically respond within 24 hours on business days.

For the fastest response, please include your Telegram username and a description of your issue.

Billing & Payment Help

All CiaoLorenzo payments are processed by Paddle, our merchant of record. This means you'll see "Paddle.com" (not "CiaoLorenzo") on your bank or credit card statement.

For billing-related actions, check your Paddle receipt email. From there you can:

  • View and download receipts
  • Update your payment method
  • Cancel your subscription
  • Request a refund

If you can't find your receipt email, check your spam folder or contact us and we'll help you locate it.

See our Refund Policy for refund eligibility details and our Terms of Service for subscription terms.

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