Frequently Asked Questions

CiaoLorenzo is an AI-powered Italian language coach that lives on Telegram. Every day, Lorenzo sends you a conversation prompt, you reply in Italian, and Lorenzo gives you personalized corrections and mini grammar lessons.

Not at all! Lorenzo adapts to your level. Complete beginners can start with simple responses, and Lorenzo will guide you from there. More experienced learners get more challenging prompts.

Each day, Lorenzo sends you a conversation topic — things like food, travel, or everyday life. You reply whenever you're ready (no time pressure). Lorenzo then reads your response, praises what you did well, corrects any mistakes, and explains the grammar.

Yes, CiaoLorenzo works exclusively through Telegram. It's free to download on iOS, Android, and desktop. You'll need a Telegram account to use CiaoLorenzo.

CiaoLorenzo offers two plans: Monthly at $10/month and Annual at $100/year (save $20). Both plans include all features, including Vocab Drill Mode for tricky words. See our pricing page for details.

Yes. The monthly plan includes a 3-day free trial, and the annual plan includes a 1-week free trial. You can cancel during the trial at no charge. See our Terms of Service for trial details.

Payments are processed securely by Paddle, our merchant of record. Paddle accepts major credit/debit cards and PayPal. You'll see "Paddle.com" on your bank statement.

You can cancel anytime through the link in your Paddle receipt email. Cancellation stops future billing but you keep access until the end of your current period. See our Refund Policy for details.

Paddle handles all tax calculations based on your location. Applicable taxes (VAT, sales tax, etc.) are added at checkout and shown before you pay.

Paddle sends a receipt to your email after each payment. You can also request receipts through the Paddle customer portal linked in your receipt email.

CiaoLorenzo processes your Telegram messages during coaching sessions to provide corrections. We also collect your email if you join the waitlist, contact support, or receive billing receipts through Paddle. See our Privacy Policy for the full breakdown.

Your conversation history is used to personalize your learning experience. See our Privacy Policy for details on data retention and your rights under GDPR.

Refund requests are handled through Paddle. Use the link in your Paddle receipt email to request a refund. See our Refund Policy for eligibility details.

When you cancel, you keep access to CiaoLorenzo until the end of your current billing period. After that, daily prompts stop. You can resubscribe anytime.